FAQ's

 

What is “Cold Process Soap”?

Cold process soap is made by combining oils and sodium hydroxide to cause a chemical reaction called saponification.  Sodium hydroxide and fats are mixed at cooler temperatures to not burn off any of the beneficial properties in the natural oils.

What is “Saponified”?  

Saponified literally means, turns into soap. When sodium hydroxide meets fatty oils like olive, coconut and hemp seed,  a chemical reaction causes the ingredients to become soap!

What Does “Cured” mean?

Our soap is cured or aged for 4-6 weeks to allow the excess alkali water to evaporate so the soap can reach a balanced PH level that is closer to your skin and more gentle to use

Why is there a white film on the top of my soap?

Sometimes a white film will appear on the top of the soap. It's called soda ash aka sodium carbonate and it occurs naturally during the saponification process when the alkali in the soap batter meets carbon dioxide in the surrounding air.  Its purely cosmetic and completely safe to use plus it gives the soap a natural rustic look.

How do I make my soap last longer?

It's important to allow soap to dry in between washes. This means keeping it away of running water. You can leave it in the soap saver and hang it to dry or place it on a soap dish

 

             

Shipping and Return Policy:

What is the return policy?

Due to the nature of our products, returns are not accepted. If you have any issues at all with your order, please email us at hello@kannabotana.com  so we can make it right.

How long does it take for my order to ship?

Please allow 5-7 business days for your order to ship. All orders are shipped via USPS.